« Just as our grand support bras adapt to your curves, our shipping and returns policy adapts to your needs with the same elegance. » — The Bestform Lingerie Team

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to bring our luxurious lingerie to your doorstep:

  • Standard Shipping: Via DHL or FedEx (€12.95) – Delivery within 10-15 business days after dispatch
  • Free Shipping: Via EMS (for orders over €50) – Delivery within 15-25 business days after dispatch

Please note: We currently do not ship to certain parts of Asia and some remote regions. Delivery times may vary during peak seasons or due to customs clearance.

Returns & Exchanges

Our Commitment to Your Satisfaction

At Bestform Lingerie, we understand that choosing lingerie and swimwear is a matter of comfort and trust. If your purchase doesn’t meet your expectations, we offer a flexible return policy as comfortable as our quality elastic.

General Conditions

  • Timeframe: 15 days from the date of receipt
  • Condition: Items must be new, unworn, unwashed, with original tags attached
  • Packaging: Must be in original packaging with the delivery slip

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged once their packaging has been opened:

  • Culotte Gainante Ventre Plat (Shapewear panties)
  • Boxer Gainant (Shapewear boxers)
  • Sculptants (Shapewear items with opened packaging)

Step-by-Step Return Process

Step 1: Submit Your Request

Send your return or exchange request by email to [email protected] using the following template:

Subject: Return/Exchange Request – [Order Number]

Hello Doux Dessous Team,

I would like to request a [return/exchange] for the following items:

– Product reference: [XXX]

– Size: [XX]

– Color: [XX]

– Reason: [Incorrect size/Quality issue/Personal preference]

For an exchange, I would like:

– New reference: [XXX]

– New size: [XX]

– New color: [XX]

Best regards,

[Your Name] [Order Number]

Step 2: Receive Your Return Authorization

We will send you a return authorization within 48 hours with instructions and a return label (for returns within metropolitan France).

Step 3: Ship Your Package

Carefully pack the items in their original packaging and include the delivery slip. For international returns, you will need to cover the return shipping costs.

Step 4: Return Processing

Once we receive your package, we will inspect the items within 3 business days.

Refunds

Your refund will be processed with the same speed as our express deliveries:

  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeframe: 5-10 business days after receiving and inspecting the items
  • Return fees: Deducted from the refund amount (unless the return is due to our error)

Exchanges

  • We will ship the new item as soon as we receive your return
  • Additional shipping fees are your responsibility
  • In case of price difference, we will adjust the amount via email

Defective or Incorrect Items

If we made an error or there’s a manufacturing defect:

  • We cover return shipping costs
  • Offer a full refund or priority exchange
  • Provide a 10% discount voucher for your next order

Our Team’s Advice

To avoid size-related returns, consult our sizing guide as precise as our seamstresses’ measurements. Don’t hesitate to contact us for personalized advice, just as you would when choosing between a bandeau or underwire bra.

For any questions, contact our team at [email protected] with the same attention you’d give to selecting a bikini set.

With all our delicacy,

The Bestform Lingerie Team

36 Rue de Clichy, Paris, FR 93851